Frequently Asked Questions
What areas do you service?
While our core cities are Surrey and Langley, we've slowly ventured into surrounding cities such as Abbotsford, Coquitlam & Maple Ridge. Just ask us if we're in your area - there's a good chance we are!
How do I pay for my clean?
We happily accept credit card via our online booking system to hold your cleaning timeslot. Once your clean is complete, you’ll be contacted by our team to ensure everything was done to your satisfaction. Your credit card will then be processed and you will be invoiced via email.
What are your hours?
Our Customer Happiness team is available Monday to Friday, from 7am until 7pm.
Cleans can be booked 7 days a week, starting from 9am onward.
Do you offer any type of Customer Satisfaction Guarantee?
Absolutely. If you’re unhappy with how the cleaning job went, our two person cleaning team will return the same day to reclean. Our guarantee is unmatched in the residential cleaning industry.
Is there anything I need to prepare before the clean?
Nothing, leave it all to us. We will bring all the equipment necessary to get your home looking brand new.
Do I need to be home during the clean?
It’s totally up to you. Prior arrangements for house access can be made if you plan on being out. If you are home, a before and after walkthrough of the clean is always a great way to make sure any points of emphasis you may have are focused on during the clean.
What about my pets?
Pets are great, we love ‘em! No need to lock them up unless it is for the benefit of the pet (we would not want to frighten any furry friends).
Are your Cleaners insured?
Of course. Our $2 million dollar general liability policy allows you to relax knowing we have everything covered.