Frequently Asked Questions

What about my pets?

Pets are great, we love ‘em! No need to lock them up unless it is for the benefit of the pet (we would not want to frighten any furry friends).

How do I pay for my clean?

We accept Credit Cards via our online booking system to hold your cleaning timeslot. Once your clean is complete, we'll contact you to ensure everything was done to your satisfaction. Your Credit Card will then be processed & an invoice will be sent to your email address on file.

What areas do you service?

We're licensed in & proudly service Burnaby, Delta, Langley, New Westminster, Richmond, Surrey & Vancouver.

Do I need to be home during the clean?

It’s totally up to you. Prior arrangements for house access can be made if you plan on being out. If you are home, a before and after walkthrough of the clean is always a great way to make sure any points of emphasis you may have are focused on during the clean.

Do you offer any type of Customer Satisfaction Guarantee?

Absolutely. If you’re unhappy with how the cleaning job went, our Team can return within a day or two to correct things. Other arrangements may be made with us to ensure you're fully satisfied with our service.

Are your Cleaners insured?

Of course. Our $2 million dollar general liability policy allows you to relax knowing we have everything covered.

Is there anything I need to prepare before the clean?

Nothing, leave it all to us. We will bring all the equipment necessary to get your home looking brand new. However, if you prefer we use some of your materials/supplies, we'll be happy to do so as well.

What are your hours?

Our Office Hours are from Monday to Friday, from 9am until 5pm. However, you can book your appointments online 24 hours a day, 7 days a week.

Do you have Cancellation Fees?

Yes - we charge $50 for bookings cancelled within 24 hours. This fee allows us to help lessen the negative impacts of jobs cancelled within 24 hours impose on our Cleaners.